Ferrovial Stakeholders

Ferrovial considers stakeholders those individuals or social groups with a legitimate interest who are affected by the company's actions in the present or future.

This definition especially refers to internal stakeholders, which include shareholders, employees and investors as well as the customers and suppliers or subcontractors Ferrovial considers partners in developing its businesses.

In the stakeholder identification process, Ferrovial has also taken into account its relationship with the community from which other groups or persons may arise who, aside from their interest, have a positive impact on the Company's agenda of material issues. These are known as external stakeholders: public administrations and governments, the communication media, analysts, the business sector, trade unions, the Third Sector and society in general, starting with the local communities in which the company operates.

Stakeholder expectations

Ferrovial's dialogue with stakeholders is considered a fundamental tool in accurately ascertaining the demands of the competitive environment, anticipating risks and benefitting continuously from new business opportunities. Ferrovial maintains formal dialogue channels with stakeholders, as is detailed in the following section of the report.

In 2007, several specific measures involving dialogue, such as surveys and focus groups, were taken in order to identify the relevant Corporate Responsibility issues:

  • RepTrak. The Reputation Institute uses 1,000 surveys distributed among the general Spanish population to track corporate reputation on a quarterly basis. Ferrovial's performance in relation to its competitors and the 10 best-known companies in the Spanish market was measured according to 7 reputational dimensions.

  • Online questionnaire. Answered by 55 representatives of stakeholder groups (November 2007), this questionnaire allowed us to differentiate between issues relevant to the company and society and mere "media static".

  • Stakeholder forum (February 2008). The forum included 10 independent representatives of the different stakeholders who analyse and receive suggestions about the contents of the Corporate Responsibility Report.

Ferrovial's dialogue with these stakeholders has enabled the Company to identify a list of relevant issues, which it has incorporated into its corporate responsibility management matrix, as shown below:

 Stakeholder expectations